{"id":130,"date":"2026-08-31T06:24:19","date_gmt":"2026-08-31T06:24:19","guid":{"rendered":"https:\/\/slluxegroup.com\/?page_id=130"},"modified":"2026-09-03T07:36:46","modified_gmt":"2026-09-03T07:36:46","slug":"policies","status":"publish","type":"page","link":"https:\/\/slluxegroup.com\/?page_id=130","title":{"rendered":"Policies"},"content":{"rendered":"\n<style data-wp-block-html=\"css\">\n\/* Outer Section Styling *\/\n.terms-section {\n  width: 100% !important;\n  max-width: 100% !important;\n  box-sizing: border-box;\n  padding: 40px 20px;\n  font-family: 'Host Grotesk', sans-serif;\n}\n\n\/* Header & Title Styling *\/\n.terms-header {\n  text-align: center !important;\n  width: 100%;\n  margin-bottom: 40px;\n}\n\n.terms-header .main-title {\n  font-family: 'Host Grotesk', sans-serif;\n  font-size: 32px !important;\n  font-weight: 600 !important;\n  color: #9A7B38;\n  letter-spacing: 1px;\n  margin: 0 auto 12px auto;\n  text-transform: none !important;\n  text-align: center !important;\n}\n\n.terms-intro {\n  font-size: 16px;\n  color: #666666;\n  max-width: 700px;\n  margin: 0 auto;\n  line-height: 1.5;\n}\n\n\/* Container for Cards *\/\n.terms-container {\n  width: 100%;\n  max-width: 900px;\n  margin: 0 auto;\n  display: flex;\n  flex-direction: column;\n  gap: 25px;\n}\n\n\/* Individual Separate Card Box *\/\n.terms-card {\n  background-color: #FAF8F5;\n  color: #2C2C2A;\n  padding: 35px 30px;\n  border-radius: 20px;\n  border: 1px solid #EAE5DC;\n  box-sizing: border-box;\n}\n\n.terms-card .column-title {\n  color: #9A7B38;\n  letter-spacing: 2px;\n  text-align: left;\n  border-bottom: 2px solid #E8E2D5;\n  padding-bottom: 12px;\n  margin-bottom: 15px;\n  font-size: 16px;\n  font-weight: 600;\n}\n\n.terms-subhead {\n  padding: 10px 0 4px 0;\n  font-size: 15px;\n  font-weight: 500;\n  color: #666666;\n}\n\n.terms-item {\n  display: flex;\n  justify-content: space-between;\n  align-items: center;\n  padding: 12px 0;\n  border-bottom: 1px solid #EAE5DC;\n  font-size: 16px;\n  font-weight: 400;\n  line-height: 1.5;\n}\n\n.terms-item:last-child {\n  border-bottom: none;\n  padding-bottom: 0;\n}\n\n\/* Mobile Responsiveness *\/\n@media (max-width: 768px) {\n  .terms-card {\n    padding: 25px 20px;\n  }\n}\n<\/style>\n\n<div class=\"terms-section\">\n  <div class=\"terms-header\">\n    <h2 class=\"main-title\">Policies<\/h2>\n    <p class=\"terms-intro\">Please review our cancellation, refund, and booking guidelines before scheduling your appointment.<\/p>\n  <\/div>\n  \n  <div class=\"terms-container\">\n      \n    <!-- Cancellation Policy -->\n    <div class=\"terms-card\">\n      <div class=\"column-title\">CANCELLATION POLICY<\/div>\n      <div class=\"terms-item\"><span>Appointments may be cancelled or rescheduled with at least 24 hours&#8217; notice.<\/span><\/div>\n      <div class=\"terms-item\"><span>Late cancellations or no-shows may result in forfeiture of deposits.<\/span><\/div>\n      <div class=\"terms-item\"><span>If SL Luxe Group needs to reschedule due to unforeseen circumstances, customers will be offered the next available appointment.<\/span><\/div>\n    <\/div>\n\n    <!-- Refund Policy -->\n    <div class=\"terms-card\">\n      <div class=\"column-title\">REFUND POLICY<\/div>\n      <div class=\"terms-item\"><span>Beauty services are non-refundable once completed.<\/span><\/div>\n      <div class=\"terms-item\"><span>Cleaning services are generally non-refundable after completion.<\/span><\/div>\n      <div class=\"terms-subhead\">If there is a genuine workmanship issue, please notify us within 24 hours. We will assess the issue and may offer:<\/div>\n      <div class=\"terms-item\"><span>\u2022 Complimentary touch-up<\/span><\/div>\n      <div class=\"terms-item\"><span>\u2022 Re-clean<\/span><\/div>\n      <div class=\"terms-item\"><span>\u2022 Partial refund<\/span><\/div>\n      <div class=\"terms-item\"><span>\u2022 Service credit<\/span><\/div>\n      <div class=\"terms-item\"><span>Refund decisions are made at the discretion of SL Luxe Group after review.<\/span><\/div>\n    <\/div>\n\n    <!-- Booking Policy -->\n    <div class=\"terms-card\">\n      <div class=\"column-title\">BOOKING POLICY<\/div>\n      <div class=\"terms-subhead\">Appointments can be made through:<\/div>\n      <div class=\"terms-item\"><span>\u2022 Website<\/span><\/div>\n      <div class=\"terms-item\"><span>\u2022 WhatsApp<\/span><\/div>\n      <div class=\"terms-item\"><span>\u2022 Instagram<\/span><\/div>\n      <div class=\"terms-item\"><span>\u2022 Facebook<\/span><\/div>\n      <div class=\"terms-item\"><span>\u2022 Email<\/span><\/div>\n      <div class=\"terms-item\"><span>A confirmation message will be sent once your booking has been accepted.<\/span><\/div>\n      <div class=\"terms-item\"><span>Some services require a booking deposit.<\/span><\/div>\n      <div class=\"terms-item\"><span>Please arrive on time.<\/span><\/div>\n      <div class=\"terms-item\"><span>Late arrivals exceeding 15 minutes may require appointment rescheduling.<\/span><\/div>\n    <\/div>\n\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Policies Please review our cancellation, refund, and booking guidelines before scheduling your appointment. CANCELLATION POLICY Appointments may be cancelled or rescheduled with at least 24 hours&#8217; notice. Late cancellations or no-shows may result in forfeiture of deposits. If SL Luxe Group needs to reschedule due to unforeseen circumstances, customers will be offered the next available [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-130","page","type-page","status-publish","hentry"],"brizy_media":[],"_links":{"self":[{"href":"https:\/\/slluxegroup.com\/index.php?rest_route=\/wp\/v2\/pages\/130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/slluxegroup.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/slluxegroup.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/slluxegroup.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/slluxegroup.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=130"}],"version-history":[{"count":3,"href":"https:\/\/slluxegroup.com\/index.php?rest_route=\/wp\/v2\/pages\/130\/revisions"}],"predecessor-version":[{"id":336,"href":"https:\/\/slluxegroup.com\/index.php?rest_route=\/wp\/v2\/pages\/130\/revisions\/336"}],"wp:attachment":[{"href":"https:\/\/slluxegroup.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}