Policies
Please review our cancellation, refund, and booking guidelines before scheduling your appointment.
CANCELLATION POLICY
Appointments may be cancelled or rescheduled with at least 24 hours’ notice.
Late cancellations or no-shows may result in forfeiture of deposits.
If SL Luxe Group needs to reschedule due to unforeseen circumstances, customers will be offered the next available appointment.
REFUND POLICY
Beauty services are non-refundable once completed.
Cleaning services are generally non-refundable after completion.
If there is a genuine workmanship issue, please notify us within 24 hours. We will assess the issue and may offer:
• Complimentary touch-up
• Re-clean
• Partial refund
• Service credit
Refund decisions are made at the discretion of SL Luxe Group after review.
BOOKING POLICY
Appointments can be made through:
• Website
• WhatsApp
• Instagram
• Facebook
• Email
A confirmation message will be sent once your booking has been accepted.
Some services require a booking deposit.
Please arrive on time.
Late arrivals exceeding 15 minutes may require appointment rescheduling.